The DTEN Service Offering
To show our appreciation of all the companies that have chosen our products since our launch, we developed programs and platforms catered around their needs.
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Orbit Customer Service Platform
Access powerful management and maintenance device tools, an enhanced product warranty, and a personalized version of DTEN’s comprehensive customer success and support network.
- Worry Free IT Support & Services
- Advanced Product Warranty
- Enhanced Customer Support
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DaaS IT Subscription
Enjoy a scalable, easy to deploy world-class communications and collaboration experience, with a variety of subscription options, across your conference rooms
- Easy Procurement
- Seamless and Hassle-free IT
- Simple Technology Upgrades
![Bitmap (41)](https://www.dten.dev/wp-content/uploads/2022/05/Bitmap-41.png)
DTEN Orbit Service Plans
BasicIncluded FREE with ALL DTEN Services* |
Plus |
Pro¹ |
|
---|---|---|---|
Device Manufacturer Warranty | ![]() |
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Remote Device Update and System Status Monitoring | ![]() |
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Extended Warranty for the Term of the Subscription | - | ![]() |
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Remote Device Repair and Management | - | ![]() |
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Advance Parts Replacement¹ | - | ![]() |
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Product Trainings | Recorded | Recorded | Instructor-led |
Support Hours (Excluding Major Holidays) | 24/5 | 24/5 | 24/5 |
Service Level Objectives | 24 Hrs | 24 Hrs | 6 Hrs |
Support Channels | Email / Chat | Email / Chat | Email / Chat / Phone |
Customer Success Manager | - | - | Pool |
Service Check-in | - | - | Monthly |
Executive Business Reviews | - | - | Remote |
Pricing | FREE | Contact Sales | Contact Sales |
Personalized service plans available for large deployments 1 Currently available in only to US and select EU customers * Plus the remainder of the limited warranty period
DaaS: As Simple as 1 - 2 - 3
- 1Select Your DTEN Solution
- 2Select Your Service Plan
- 3Select Your Subscription Term
Schedule Your Free Demo Today
Schedule a Demo30 Day Free Trial
Give DTEN a try for 30 days at no charge. Cancel anytime - but we think you and your workforce will love it.
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