Designed to Enhance the DTEN User Experience
Access powerful management and maintenance tools, an enhanced product warranty, and a personalized comprehensive customer success and support network.
![Orbits_Benefits](https://www.dten.dev/wp-content/uploads/2022/06/01_DTEN_Orbits_Benefits.png)
Ease of Management
Delivers workspace insights and device monitoring services with easy account set up for quick device onboarding for DTEN devices.
![Orbits_Benefits_2](https://www.dten.dev/wp-content/uploads/2022/06/02_DTEN_Orbits_Benefits_2.png)
Maximizes Investment
Provides a window into collaboration environments across an organization, highlighting how devices are performing and being used.
![Orbits_Benefits_2](https://www.dten.dev/wp-content/uploads/2022/06/02_DTEN_Orbits_Benefits_2.png)
![Orbits_Benefits](https://www.dten.dev/wp-content/uploads/2022/06/03_DTEN_Orbits_Benefits.png)
Peace of Mind
Includes a lifetime device warranty as long as the device is managed by the service (business) - available for all DTEN devices.
![Orbits_Benefits](https://www.dten.dev/wp-content/uploads/2022/06/04_DTEN_Orbits_Benefits.png)
Flexible Terms
Offers subscription plans to meet the needs of every customer. Orbit can be added to DTEN products at any time - not just when the original purchase is made.
![Orbits_Benefits](https://www.dten.dev/wp-content/uploads/2022/06/04_DTEN_Orbits_Benefits.png)
Seamless Service Platform
Designed to enhance the DTEN user experience, Orbit is designed for growth, incorporating new services based on customer feedback.
![02_WhyDTEN_Overview04_Hassle-FreeIT](https://www.dten.dev/wp-content/uploads/2022/05/02_WhyDTEN_Overview04_Hassle-FreeIT.png)
Worry-free IT Support & Services
Control your devices with tools like centralized and remote device and user management, diagnosis and repair; device status and health monitoring; and firmware updates.
![DTEN_ON_Overview_03](https://www.dten.dev/wp-content/uploads/2022/05/DTEN_ON_Overview_03.png)
Advanced Product Warranty
Minimize equipment downtime with advance parts replacement and comprehensive device coverage. Products are protected by our extended warranty for the length of your plan.
![DTEN_ON_Overview_03](https://www.dten.dev/wp-content/uploads/2022/05/DTEN_ON_Overview_03.png)
![02_WhyDTEN_Benefits_02](https://www.dten.dev/wp-content/uploads/2022/05/02_WhyDTEN_Benefits_02.png)
Enhanced Customer Support
Get up to 24/5 access to DTEN’s knowledgeable experts with live or pre-recorded product trainings, live customer support and personalized and dedicated support options.
Orbit Service & Support Plans
BasicIncluded FREE with ALL DTEN Services* |
Plus |
Pro¹ |
|
---|---|---|---|
Device Manufacturer Warranty | ![]() |
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Remote Device Update and System Status Monitoring | ![]() |
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Extended Warranty for the Term of the Subscription | - | ![]() |
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Remote Device Repair and Management | - | ![]() |
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Advance Parts Replacement¹ | - | ![]() |
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Product Trainings | Recorded | Recorded | Recorded |
Support Hours (Excluding Major Holidays) | 24/5 | 24/5 | 24/5 |
Service Level Objectives | 4 Hrs | 4 Hrs | 2 Hrs |
Customer Success Manager | - | - | Pool |
Service Check-in | - | - | Monthly |
Executive Business Reviews | - | - | Remote |
Pricing | FREE | Contact Sales | Contact Sales |
Personalized service plans available for large deployments 1 Currently available in only to US and select EU customers * Plus the remainder of the limited warranty period
A Platform Built for Growth
New features and benefits are added regularly. Schedule a demo with a DTEN solutions expert today for an in-depth at how to maximize your meeting spaces with DTEN Orbit.
Schedule a Demo