Video Conferencing Solutions
Access DTEN’s one-stop-shop for all your video conferencing solutions and collaboration needs.
Predictable, Low Costs
Deploy your DTEN rooms and workspace solutions without the large initial investment, saving budget for other IT projects.
Make Each Room Meeting Ready
As IT video enables more meeting rooms and new workspaces, they need scalable, affordable solutions with easy deployment and remote management.
DTEN as a Service
Enjoy a scalable, easy to deploy world-class communications and collaboration experience with a range of subscription options, available with DTEN as a Service.
Worry-free IT
Each plan includes DTEN Orbit services platform for maximum deployment and management flexibility, coupled with enhanced customer support and extended warranty.
Easy Procurement
DTEN video conferencing devices combined with supporting services you need in a single invoice for easy procurement and OpEx revenue recognition.
Simple Technology Upgrades
Upgrade your DTEN device as frequently as every three years to stay current with the latest collaboration technology from DTEN.
As Simple as 1 - 2 - 3
- 1Select Your DTEN Solution
- 2Select Your Service Plan
- 3Select Your Subscription Term
Plans
1 Yr Good Deal
Explore DTEN Solutions- Worry-free IT
- Experience Easy Solution Management
- No Long-term Commitment
- Op-ex Purchase
2 Yr Most Flexible
- Explore DTEN Solutions
- Worry-free IT
- Experience Easy Solution Management
- No Long-term Commitment
- Op-ex Purchase
- Annual Billing for Financial Flexibility
- Extended Warranty
3 Yr Best Value
- Explore DTEN Solutions
- Worry-free IT
- Experience Easy Solution Management
- No Long-term Commitment
- Op-ex Purchase
- Annual Billing for Financial Flexibility
- Extended Warranty
- Solution Ownership
- Eligible for Solutions Upgrade Program
- Lowest Total Cost of Ownership
Orbit Service & Support Plans
BasicIncluded FREE with ALL DTEN Services* |
Plus |
Pro¹ |
|
|---|---|---|---|
| Plans | FREE | Paid | Paid |
| Device Manufacturer Warranty |  |
|
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| Remote Device Update and System Status Monitoring | |
|
|
| Remote Device Repair and Management | Unlimited Features | |
|
| Extended Warranty for the Term of the Subscription | - | |
|
| Advance Parts Replacement¹ | - | |
|
| Product Trainings | Recorded | Recorded | Live DTEN Instructor-led |
| Support Hours | During Standard Business Hours | During Standard Business Hours | 24/5 |
| Support Reponse Time | 24 Hrs | 24 Hrs | 6 Hrs |
| Support Channel(s) | Email / Chat | ||
| Customer Success Manager | - | - | Pool |
| Regular Service Check-in | - | - | Monthly |
| Executive Business Reviews | - | - | Remote |
Personalized service plans available for large deployments 1 Currently available in only to US and select EU customers * Plus the remainder of the limited warranty period