Order & Support

When should I expect my order to arrive?

Once your order is placed. It takes 1-3 business days for your order to be processed.

It takes 5 -10 business days for domestic shipment and for international 5-10 business days excluding the customs clearance process period/ port processing period.

What is the warranty?

There is a 1-year limited warranty. For additional information, please see our Warranty policy KB article HERE.

Can I buy an extended warranty?

Yes, we have a 2-year plan and a 3-year plan. If you’d like to purchase an extended warranty, please contact sales for more information.

Is there a payment plan?

No, there is no payment plan.

What is the return policy?
Please see our return policy page at HERE.

How can I get an RMA processed?

Please submit a support ticket by following instruction at link HERE and our team will review and process your RMA. Please provide a video of the issue, the serial number of the affected unit.

What is your Service Level Objective (SLO)?

Please review our SLO policy page HERE. If you have any questions please let me know.

Can I pre-order or order hardware directly from you?

Yes, please contact our Sales department via phone +1 866-936-DTEN (3836) and select 1 or via email at sales@dten.com

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: HERE.