The DTEN Service Offering
To show our appreciation of all the companies that have chosen our products since our launch, we developed programs and platforms catered around their needs.
Orbit Customer Service Platform
Access powerful management and maintenance device tools, an enhanced product warranty, and a personalized version of DTEN’s comprehensive customer success and support network.
- Worry Free IT Support & Services
- Advanced Product Warranty
- Enhanced Customer Support
DaaS IT Subscription
Enjoy a scalable, easy to deploy world-class communications and collaboration experience, with a variety of subscription options, across your conference rooms
- Easy Procurement
- Seamless and Hassle-free IT
- Simple Technology Upgrades
DTEN Orbit Service Plans
BasicIncluded FREE with ALL DTEN Services* |
Plus |
Pro¹ |
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|---|---|---|---|
| Device Manufacturer Warranty |  |
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| Remote Device Update and System Status Monitoring | |
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| Extended Warranty for the Term of the Subscription | - | |
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| Remote Device Repair and Management | - | |
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| Advance Parts Replacement¹ | - | |
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| Product Trainings | Recorded | Recorded | Instructor-led |
| Support Hours (Excluding Major Holidays) | 24/5 | 24/5 | 24/5 |
| Service Level Objectives | 24 Hrs | 24 Hrs | 6 Hrs |
| Support Channels | Email / Chat | Email / Chat | Email / Chat / Phone |
| Customer Success Manager | - | - | Pool |
| Service Check-in | - | - | Monthly |
| Executive Business Reviews | - | - | Remote |
| Pricing | FREE | Contact Sales | Contact Sales |
Personalized service plans available for large deployments 1 Currently available in only to US and select EU customers * Plus the remainder of the limited warranty period
DaaS: As Simple as 1 - 2 - 3
- 1Select Your DTEN Solution
- 2Select Your Service Plan
- 3Select Your Subscription Term
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Schedule a Demo30 Day Free Trial
Give DTEN a try for 30 days at no charge. Cancel anytime - but we think you and your workforce will love it.
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