{"id":33671,"date":"2026-05-28T11:57:51","date_gmt":"2026-05-28T11:57:51","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/dten-go-and-mate-factory-reset\/"},"modified":"2026-10-28T04:08:22","modified_gmt":"2026-10-28T04:08:22","slug":"dten-go-and-mate-factory-reset","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/zh-hans\/help\/articles\/dten-go-and-mate-factory-reset\/","title":{"rendered":"DTEN GO and MATE Factory Reset"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">About Factory Reset<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A factory reset can be performed on both DTEN Go and DTEN Mate at the same time or just the DTEN Mate alone.<\/li>\n\n\n\n<li>If you reset the DTEN Go, it will automatically cause the DTEN mate to reset since they are paired.<\/li>\n\n\n\n<li>If you factory reset the DTEN Mate only, the pairing will be canceled; you will need to factory reset the DTEN Go as well and complete the pairing process between the two devices again.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">DTEN Go Factory Reset<\/h2>\n\n\n\n<p><strong>Method 1: The DTEN Mate Menu (Soft Reset)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press the <strong>DTEN logo<\/strong> <img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969471115-jy13x.png\" alt=\"DTEN_Logo.png\"> in the upper left corner of the device to access the <strong>DTEN Mate menu<\/strong><strong>.<\/strong> Go to the <strong>Dashboard<\/strong>, then select <strong>Factory Reset<\/strong><strong>. <\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Method 2: The Orbit Device Management GUI (Soft Reset)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have an Orbit account, you may login and navigate to <strong>Device management | Device List | Enter Device ID | Settings<\/strong><em>,<\/em> then click the <strong>Factory Reset<\/strong> option.<\/li>\n<\/ul>\n\n\n\n<p>Note: There is no hard reset available on the DTEN Go device.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">DTEN Mate Factory Reset<\/h2>\n\n\n\n<p><strong>Method 1: The DTEN Mate Menu (Soft Reset)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press the <strong>DTEN logo<\/strong> in the upper left corner of the device to access the <strong>DTEN Mate menu<\/strong>. Go to the Dashboard, then select <strong>Factory Reset<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Method 2: The Orbit Device Management GUI (Soft Reset)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have an Orbit account, you may login and navigate to <strong>Device management | Device List | Enter Device ID | Settings<\/strong>, then click the <strong>Factory Reset<\/strong> option.<\/li>\n<\/ul>\n\n\n\n<p><strong>Method 3: Pin Hole Push (Hard Reset)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press the small pin hole located in the back of the DTEN Mate, near the power button. You may use an open paper clip or a sim card tray pin ejector tool to do so. <img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969471230-qibdu.png\" alt=\"SIMM_Pin.png\"><\/li>\n<\/ul>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About Factory Reset DTEN Go Factory Reset Method 1: The &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[423],"kb_product":[408],"class_list":["post-33671","kb_article","type-kb_article","status-publish","hentry","kb_category-legacy-products","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_article\/33671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_article\/33671\/revisions"}],"predecessor-version":[{"id":34676,"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_article\/33671\/revisions\/34676"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/media?parent=33671"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_type?post=33671"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_category?post=33671"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/zh-hans\/wp-json\/wp\/v2\/kb_product?post=33671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}