{"id":34424,"date":"2026-05-30T09:26:51","date_gmt":"2026-05-30T09:26:51","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/order-support\/"},"modified":"2026-10-28T04:09:18","modified_gmt":"2026-10-28T04:09:18","slug":"order-support","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/order-support\/","title":{"rendered":"Order &#038; Support"},"content":{"rendered":"\n<p><strong>When should I expect my order to arrive?<\/strong><\/p>\n\n\n\n<p>Once your order is placed. It takes 1-3 business days for your order to be processed.<\/p>\n\n\n\n<p>It takes 5 -10 business days for domestic shipment and for international 5-10 business days excluding the customs clearance process period\/ port processing period.<\/p>\n\n\n\n<p><strong>What is the warranty?<\/strong><\/p>\n\n\n\n<p>There is a 1-year limited warranty. For additional information, please see our Warranty policy KB article <a href=\"\/help\/articles\/limited-warranty-policy\/\">HERE<\/a>.<\/p>\n\n\n\n<p><strong>Can I buy an extended warranty?<\/strong><\/p>\n\n\n\n<p>Yes, we have a 2-year plan and a 3-year plan. If you\u2019d like to purchase an extended warranty, please contact sales for more information.<\/p>\n\n\n\n<p><strong>Is there a payment plan?<\/strong><\/p>\n\n\n\n<p>No, there is no payment plan.<\/p>\n\n\n\n<p><strong>What is the return policy?<\/strong> <br>Please see our return policy page at <a href=\"\/help\/articles\/return-and-refund-policy\/\">HERE.<\/a><\/p>\n\n\n\n<p><strong>How can I get an RMA processed?<\/strong><\/p>\n\n\n\n<p>Please submit a support ticket by following instruction at link <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a> and our team will review and process your RMA. Please provide a video of the issue, the serial number of the affected unit.<\/p>\n\n\n\n<p><strong>What is your Service Level Objective (SLO)?<\/strong><\/p>\n\n\n\n<p>Please review our SLO policy page <a href=\"\/help\/articles\/support-service-level-objective\/\">HERE<\/a>. If you have any questions please let me know.<\/p>\n\n\n\n<p><strong>Can I pre-order or order hardware directly from you?<\/strong><\/p>\n\n\n\n<p>Yes, please contact our Sales department via phone +1 866-936-DTEN (3836) and select 1 or via email at sales@dten.com<\/p>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When should I expect my order to arrive? Once your order is placed. It takes 1-3 business days for your order to be processed. It takes 5 -10 business days for domestic shipment and for international 5-10 business days excluding the customs clearance process period\/ port processing period. What is the warranty? There is a &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[430],"kb_product":[],"class_list":["post-34424","kb_article","type-kb_article","status-publish","hentry","kb_category-all-products","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/34424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/34424\/revisions"}],"predecessor-version":[{"id":34923,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/34424\/revisions\/34923"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=34424"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=34424"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=34424"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=34424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}