{"id":33930,"date":"2026-05-28T11:59:13","date_gmt":"2026-05-28T11:59:13","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/dten-install-poly-virtual-usb\/"},"modified":"2026-10-28T04:08:48","modified_gmt":"2026-10-28T04:08:48","slug":"dten-install-poly-virtual-usb","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/dten-install-poly-virtual-usb\/","title":{"rendered":"DTEN &#8211; Install Poly Virtual USB"},"content":{"rendered":"\n<p><strong>Overview<\/strong><\/p>\n\n\n\n<p>This article describes how to prepare your DTEN D7 for the Polycom Trio (8500 &amp; 8800) virtual USB service. We must first login to the correct Windows User to install the Virtual USB Service<\/p>\n\n\n\n<p><strong>Log into Windows<\/strong><\/p>\n\n\n\n<p><strong>Method 1<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plugin the Windows-layout wired keyboard onto the PC&#8217;s blue USB port (the rear, top-left port).<\/li>\n\n\n\n<li>Press <strong>Ctrl + Alt + Delete<\/strong> and you will see the following screen and you will be brought to the Windows lock screen.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"389\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969553162-iz0vc.png\" alt=\"lockscreen.png\" class=\"wp-image-33931\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969553162-iz0vc.png 243w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969553162-iz0vc-187x300.png 187w\" sizes=\"auto, (max-width: 243px) 100vw, 243px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u201cSign Out\u201d and select &#8220;Zoom Admin&#8221;<\/li>\n<\/ul>\n\n\n\n<p>Note: Zoom Rooms will start one more time. To exit Zoom Rooms, tap on the screen and press &#8220;<strong>Exit&#8221;<\/strong> on the bottom left.<\/p>\n\n\n\n<p>The password the account is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ZoomAdmin <\/strong>(access to the PC) &#8211; Zoom1234<\/li>\n<\/ul>\n\n\n\n<p><strong>Method 2<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Touch the D7 display and click on the Settings button <img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969553269-u0pz9s.png\" alt=\"2021-04-26_15-05-06.png\"><\/li>\n\n\n\n<li>In the Settings view, select the <strong>General<\/strong> tab on the left side<\/li>\n\n\n\n<li>Select the <strong>Windows Settings<\/strong> option to exit D7 into Windows Interface<\/li>\n\n\n\n<li>Select \u201cZoom Admin\u201d \u2192 enter Zoom1234 to enter the Window Interface<\/li>\n<\/ul>\n\n\n\n<p><strong>1. <\/strong>Download and install<strong> Polycoms Virtual USB Software<\/strong> for your Trio using the browser on your DTEN. Please find download guide <a href=\"https:\/\/docs.poly.com\/bundle\/vusb-rn-1-top\/page\/download-and-install-the-poly-virtual-usb-connector-for-zoom-rooms.html\"><strong>HERE<\/strong><\/a>.<\/p>\n\n\n\n<p><strong>Please note:<\/strong> If you experience user permission issues, please disable <strong>Windows UAC<\/strong>.<\/p>\n\n\n\n<p>Additionally, the Polycom installation will add the application to the Windows Startup list. You can prevent the application from starting again\/throwing an error message by opening the <strong>Task Manager &gt; Startup &gt; Right-click <\/strong>on <strong>Poly Virtual USB Connector for Zoom Rooms Application &gt; Disable<\/strong><\/p>\n\n\n\n<p><strong>2.<\/strong> Follow the <a href=\"https:\/\/help.dten.com\/support\/solutions\/articles\/39000016599-Start-Poly-Virtual-USB-before-Windows-Logon\">Start Poly Virtual USB before Windows Logon<\/a> article to make sure that the Poly Microphone and Speaker are available as input\/output devices in Zoom Rooms.<\/p>\n\n\n\n<p>After this, please read <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360000894723-Setting-Up-the-Polycom-Trio-as-a-Zoom-Rooms-Controller#h_8996464d-6c20-49f4-b1a9-d389a03784c2\" target=\"_blank\" rel=\"noreferrer noopener\">Setting Up the Polycom Trio as a Zoom Rooms Controller<\/a><\/p>\n\n\n\n<p>Please also read <a href=\"https:\/\/kaas.hpcloud.hp.com\/pdf-public\/pdf_9128893_en-US-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Integrating Polycom Trio\u2122 Systems with Zoom Rooms<\/a><\/p>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview This article describes how to prepare your DTEN D7 for the Polycom Trio (8500 &amp; 8800) virtual USB service. We must first login to the correct Windows User to install the Virtual USB Service Log into Windows Method 1 Note: Zoom Rooms will start one more time. To exit Zoom Rooms, tap on the &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[431],"kb_product":[403],"class_list":["post-33930","kb_article","type-kb_article","status-publish","hentry","kb_category-d7-getting-started","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33930\/revisions"}],"predecessor-version":[{"id":34779,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33930\/revisions\/34779"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33930"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33930"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33930"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}