{"id":33918,"date":"2026-05-28T11:59:09","date_gmt":"2026-05-28T11:59:09","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/how-to-retrieve-system-logs-and-resource-ids-from-zoom-rooms-dten-d7-systems\/"},"modified":"2026-10-28T04:08:46","modified_gmt":"2026-10-28T04:08:46","slug":"how-to-retrieve-system-logs-and-resource-ids-from-zoom-rooms-dten-d7-systems","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/how-to-retrieve-system-logs-and-resource-ids-from-zoom-rooms-dten-d7-systems\/","title":{"rendered":"How to retrieve System Logs and Resource IDs from Zoom Rooms &#038; DTEN D7 Systems"},"content":{"rendered":"\n<p><strong>OVERVIEW<\/strong><\/p>\n\n\n\n<p>In certain situations, DTEN Support may request customers to access and retrieve the system logs from the DTEN D7 system as part of the troubleshooting process. Below are instructions and steps on how to get the system logs for DTEN, Zoom and Windows.<\/p>\n\n\n\n<p><strong>How to access and retrieve system logs from DTEN D7 55\u201d device?<\/strong><\/p>\n\n\n\n<p>Please try the following steps to access and retrieve system logs.<\/p>\n\n\n\n<p>We need the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device ID<\/li>\n\n\n\n<li>Is your device in a Closed Network\/Open Network?<\/li>\n\n\n\n<li>Logs\n<ul class=\"wp-block-list\">\n<li>DTEN Log<\/li>\n\n\n\n<li>Zoom Log<\/li>\n\n\n\n<li>Windows Log<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>How to get the Device ID?<\/strong><\/p>\n\n\n\n<p>1. Press the third button from the top on the right-back of the unit. This will bring up a pop-up<\/p>\n\n\n\n<p>2. Press this button 4 more times and provide DTEN Support with the DTEN ID<\/p>\n\n\n\n<p>Access to Windows on the DTEN D7 55\u201d device<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The following steps are for D7 55\u201d devices with Zoom Rooms app v4.6.1 and lower<\/strong>\n<ul class=\"wp-block-list\">\n<li>DTEN Log<\/li>\n\n\n\n<li>Zoom Log<\/li>\n\n\n\n<li>Windows Log<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Exit to the windows using a keyboard plugged into \u201cBlue\u201d USB port on the PC<\/li>\n\n\n\n<li>On your keyboard, click Ctrl + Alt + Delete<\/li>\n\n\n\n<li>Click \u201csign out\u201d \u2192 Select \u201cZoom Admin\u201d \u2192 enter Zoom1234 to enter Window Interface<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Alternatively, the following steps are for D7 55\u201d devices with Zoom Rooms app v4.6.2 and higher<\/strong>\n<ul class=\"wp-block-list\">\n<li>DTEN Log<\/li>\n\n\n\n<li>Zoom Log<\/li>\n\n\n\n<li>Windows Log<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Touch the D7 display and click on the Settings button<\/li>\n\n\n\n<li>In the Settings view, select the Room button on the left side<\/li>\n\n\n\n<li>Select the Windows Settings option to exit D7 into Windows Interface<\/li>\n\n\n\n<li>Click \u201csign out\u201d \u2192 Select \u201cZoom Admin\u201d \u2192 enter Zoom1234 to enter Window Interface<\/li>\n\n\n\n<li>There are three logs to get<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>How do I get the DTEN log?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Start \u2192 Double click \u201cRecycle Bin\u201d \u2192 Select \u201cLocal Disk\u201d(C:) <img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549095-b65vb9.png\" alt=\"2020-07-01_0117.png\">\n<ul class=\"wp-block-list\">\n<li>Go to DTEN folder \u2192 DTENServer \u2192 Copy the text file to your desktop<\/li>\n\n\n\n<li>Go back to DTEN \u2192 DTENOTASETUP \u2192 Copy the text file to your desktop<\/li>\n\n\n\n<li>Go back to DTEN \u2192 DTENOTA \u2192 Copy the text file to your desktop<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>DTEN Log location:\n<ul class=\"wp-block-list\">\n<li>a) C:\\DTEN\\DTENOTA\\DTENOTA*.log<\/li>\n\n\n\n<li>b) C:\\DTEN\\DTENServer\\DTENServer*.log<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>How do I get Zoom Log?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the Local Disk (C:) &#8212;&gt; Click \u201cView\u201d on the menu bar \u2192 Check \u201chidden items\u201d <img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549224-03yux.png\" alt=\"2020-07-01_0130.png\"><\/li>\n\n\n\n<li>Click \u201cUsers\u201d folder &#8212;&gt; Select \u201cZoom\u201d \u2192 Select \u201cAppData\u201d&#8211;&gt; Click \u201cRoaming\u201d<\/li>\n\n\n\n<li>Click \u201cZoomRooms\u201d \u2192 Copy Logs folder to a new folder (you can call it Zoom log)<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"417\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549372-gwv3ab.gif\" alt=\"ZoomLog.gif\" class=\"wp-image-33921\"\/><\/figure>\n\n\n\n<p>Zoom instructions: <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/201512326-Troubleshooting-Log-for-PC\">https:\/\/support.zoom.us\/hc\/en-us\/articles\/201512326-Troubleshooting-Log-for-PC<\/a><\/p>\n\n\n\n<p><strong>How do I get Windows Log?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the Search bar \u2192 Enter \u201cEvent Viewer\u201d<\/li>\n\n\n\n<li>Go to \u201cWindow Logs \u2192 click \u201cApplication\u201d<\/li>\n\n\n\n<li>On the right \u2192 Click \u201cSave All Events As\u2026\u201d to a new folder ( you can name it Windows log)<\/li>\n\n\n\n<li>Then, go to \u201cSystem\u201d under Window Logs \u2192 Click \u201cSave All Events As\u2026\u201d to a new folder<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"758\" height=\"512\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549520-5nm2h.gif\" alt=\"WindowsLog.gif\" class=\"wp-image-33922\"\/><\/figure>\n\n\n\n<p><strong>How do I find the Resource ID for the DTEN D7 device?<\/strong><\/p>\n\n\n\n<p>As part of the troubleshooting process for certain situations, DTEN Support will request the Resource ID to the DTEN D7 device. Please follow the following steps to find the Resources ID:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Zoom Web Portal (Zoom Rooms Management Portal)<\/li>\n\n\n\n<li>Click Zoom Rooms<\/li>\n\n\n\n<li>Click Rooms on the middle tab of the page<\/li>\n\n\n\n<li>Click the Room Name with the associated Device that has an issue<\/li>\n\n\n\n<li>Go to the URL on the top<\/li>\n\n\n\n<li>Copy and paste that URL to a notepad<\/li>\n<\/ol>\n\n\n\n<p>Note:<\/p>\n\n\n\n<p>The Resource ID &#8211; it has to be in this format:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"542\" height=\"26\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549672-8lzq14.png\" alt=\"2020-07-01_0204.png\" class=\"wp-image-33923\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549672-8lzq14.png 542w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969549672-8lzq14-300x14.png 300w\" sizes=\"auto, (max-width: 542px) 100vw, 542px\" \/><\/figure>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OVERVIEW In certain situations, DTEN Support may request customers to access and retrieve the system logs from the DTEN D7 system as part of the troubleshooting process. Below are instructions and steps on how to get the system logs for DTEN, Zoom and Windows. How to access and retrieve system logs from DTEN D7 55\u201d &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[423],"kb_product":[403],"class_list":["post-33918","kb_article","type-kb_article","status-publish","hentry","kb_category-legacy-products","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33918\/revisions"}],"predecessor-version":[{"id":34772,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33918\/revisions\/34772"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33918"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33918"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33918"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}