{"id":33869,"date":"2026-05-28T11:58:57","date_gmt":"2026-05-28T11:58:57","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/how-to-contact-dten-for-support\/"},"modified":"2026-10-28T04:08:41","modified_gmt":"2026-10-28T04:08:41","slug":"how-to-contact-dten-for-support","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/how-to-contact-dten-for-support\/","title":{"rendered":"How to Contact DTEN for Support"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"124\" height=\"52\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969536725-9q5q2.png\" alt=\"\" class=\"wp-image-33870\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>This document provides a detailed description of the following DTEN service:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer\u2019s ability to initiate DTEN Support Tickets for DTEN IT assistance<\/li>\n\n\n\n<li>Options for contacting the DTEN Support Team<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Topics:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a DTEN Support Ticket from Your Orbit Account<\/li>\n\n\n\n<li>Contact DTEN Support Team by Live Chat<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Create a DTEN Support Ticket from Your Orbit Account<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Prerequisites<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer has an active <strong>DTEN Orbit account<\/strong><\/li>\n\n\n\n<li>Customer is the account <strong>owner <\/strong>or <strong>administrator <\/strong>of DTEN Orbit account<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/orbit.dten.com\/registration\/login\">Log into Orbit<\/a>. If your window is not maximized, click on the <strong>Menu<\/strong> icon (upper right corner, Figure 1).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969536834-uqq4cs.png\" alt=\"Step1-Hamburger_Menu.png\"><br><strong>Figure 1. Menu icon<\/strong><br> The Orbit navigation pane will appear (Figure 2).<\/li>\n\n\n\n<li>Click the Support link (Figure 2).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969536954-bpxss.png\" alt=\"Step2-Support-Link.png\"><br>Figure 2. Orbit Support link<\/li>\n\n\n\n<li>Click the <strong>Add Ticket button (Figure 3).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537082-567ftm.png\" alt=\"Step3-Add_Button.png\"><br>Figure 3. Add Ticket<\/strong><strong> button<\/strong><\/li>\n\n\n\n<li>Complete the <strong>Add Ticket form <\/strong>(Figures 4 &#8211; 6). <br>a. Select the type of device from the product list (Figure 4-A).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537196-aszy1g.png\" alt=\"Step5-Add_Ticket_Form-Part-A-_only_-with_letters.png\"><br><strong>Figure 4. Select Device from Product list<\/strong><br>b. Select a sub-product\/feature that is relevant to the device problem (Figure 5-B).<br>c. Select the priority level (Figure 5-C). <br>d. Enter a subject (brief, one line description, Figure 5-D).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537299-o3a5r.png\" alt=\"Step5-Add_Ticket_Form-Parts-B--and-D_-with_letters.png\"><br><strong>Figure 5. Select\/Enter Feature, Priority, Subject<\/strong><br>e. Enter a description with details about the problem (Figure 6-E).<br>f. Select the Device ID of the device that is having a problem (Figure 6-D).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537385-2cxr4k.png\" alt=\"Step5-Add_Ticket_Form-Parts-E-F_only_-with_letters.png\"><br><strong>Figure 6. Select DTEN Device ID<br><\/strong><br><strong>Important<\/strong>: Once the Device ID number is selected, the <strong>Authorize <\/strong><strong>checkbox<\/strong> will appear, along with <strong>date and time fields<\/strong> that will allow you to choose the date range and times that are best for DTEN support to schedule a session to assist you.<br>g. Click the Authorize checkbox (Figure 7-G).<br> Note: This provides authorization for remote assistance to be provided by a DTEN IT Technician if <br> needed. This service is called DTEN Orbit Mission Control. For more information, click <a href=\"\/help\/articles\/dten-orbit-mission-control\/\">HERE<\/a>.<br>h. Click the Start date field, and choose a start date from the calendar that appears, then select a <br> desired Starttime in the right column (Figure 7-H).<br>Next, click the End date field and choose an end date from the calendar that appears, then select <br> a desired End time (Figure 7-H). <br> Click the OK button in the calendar to confirm your selections (Figure 7-H, right).<br> Note: Time entered is based on a 24 hour clock, (e.g.) 6:00 pm = 18:00.<br>i. Click the Add button to submit your ticket (Figure 7-I).<br><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537477-j7ys0v.png\" alt=\"Step5-Add_Ticket_Form-Parts-G-H-I_only_-with_Calendar_and_letters.png\"><br><strong>Figure 7. Authorize Checkbox, Start\/End Dates and Add button <\/strong><br>The newly created ticket will display in Orbit.<br>Alternatively, you can also navigate to your<strong> Device List<\/strong> in Orbit and click on the 3 dots (left margin after DTEN ID, Figure 7B ) and select <strong>Ticket <\/strong>from the pop-up menu to create a ticket.<br><strong><img decoding=\"async\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537589-gafzi.png\" alt=\"Use_3_dots_to_Add_Ticket.png\"><br>Figure 8. Device List, Menu ellipsis, and Ticket option<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Contacting DTEN Support Team via Live Chat<\/h2>\n\n\n\n<p>The best way to contact DTEN Support are by the following methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live Chat\n<ul class=\"wp-block-list\">\n<li>To start a Live Chat session, please click on the chat icon in the lower right corner of any DTEN web page<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"102\" height=\"59\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969537760-kiggp9.png\" alt=\"\" class=\"wp-image-33879\"\/><\/figure>\n\n\n\n<p>If it is determined by the DTEN IT Support Team that remote access is needed to resolve your issue, you will receive an email requesting authorization to implement<a href=\"\/help\/articles\/dten-orbit-mission-control\/\"> Mission Control<\/a>.<\/p>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview This document provides a detailed description of the following DTEN service: Topics: Create a DTEN Support Ticket from Your Orbit Account Prerequisites Contacting DTEN Support Team via Live Chat The best way to contact DTEN Support are by the following methods: If it is determined by the DTEN IT Support Team that remote access &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[415],"kb_product":[],"class_list":["post-33869","kb_article","type-kb_article","status-publish","hentry","kb_category-contact-support","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33869\/revisions"}],"predecessor-version":[{"id":34755,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33869\/revisions\/34755"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33869"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33869"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33869"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}