{"id":33558,"date":"2026-05-28T11:57:04","date_gmt":"2026-05-28T11:57:04","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/how-to-perform-factory-reset-for-dten-android-devices-via-orbit-portal\/"},"modified":"2026-10-28T04:08:10","modified_gmt":"2026-10-28T04:08:10","slug":"how-to-perform-factory-reset-for-dten-android-devices-via-orbit-portal","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/how-to-perform-factory-reset-for-dten-android-devices-via-orbit-portal\/","title":{"rendered":"How to Perform factory reset for DTEN Android devices via Orbit Portal"},"content":{"rendered":"\n<p><strong>Overview<\/strong><\/p>\n\n\n\n<p>This article provides a step-by-step guide to remotely factory resetting your DTEN Android device using the Orbit Portal. The factory reset button is available for DTEN Android models, including DTEN Bar, D7X-Android, D7X 27, ON, ME, ME Pro or similar. Resetting your device remotely can help resolve system issues, clear configuration errors, or prepare the device for redeployment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Note for Windows device users:<\/strong> DTEN Windows devices (such as the D7 series or D7X-Windows) cannot be reset remotely via Orbit. If you are using a DTEN Windows device, please follow the instructions to factory reset your device by clicking HERE-<a href=\"\/help\/articles\/resetting-a-dten-windows-d7-d7x-w-device-to-factory-defaults\/\" target=\"_blank\" rel=\"noreferrer noopener\"> D7<\/a> \/ <a href=\"\/help\/articles\/how-to-factory-reset-a-dten-d7x-windows-device\/\" target=\"_blank\" rel=\"noreferrer noopener\">D7X-W<\/a>).<\/li>\n<\/ul>\n\n\n\n<p><strong>Prerequisites: <\/strong><\/p>\n\n\n\n<p>Before proceeding, please ensure the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have logged into your Orbit account. If you do not already have an Orbit account, please sign up for one by clicking <a href=\"https:\/\/orbit.dten.com\/registration\/sign-up\">HERE<\/a>.<\/li>\n\n\n\n<li>Your target device is a supported DTEN Android model (Bar, D7X-Android, D7X 27, ON, ME, ME Pro or similar).<\/li>\n<\/ul>\n\n\n\n<p>Once the prerequisites are met, the factory reset option will be available in the Orbit Portal for any compatible Android device.<br><strong>On the Orbit Portal<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Device Management<\/strong> \u2192<strong>Device List<\/strong><\/li>\n\n\n\n<li>From the list of devices, select the device you want to reset<\/li>\n\n\n\n<li>Click the <strong>Settings<\/strong> tab<\/li>\n\n\n\n<li>Click <strong>Factory Reset<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"297\" height=\"276\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424425-vp7l6t.png\" alt=\"\" class=\"wp-image-33559\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1076\" height=\"753\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424548-85yi4q.png\" alt=\"\" class=\"wp-image-33560\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424548-85yi4q.png 1076w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424548-85yi4q-300x210.png 300w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424548-85yi4q-1024x717.png 1024w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424548-85yi4q-768x537.png 768w\" sizes=\"auto, (max-width: 1076px) 100vw, 1076px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This will prompt a confirmation page, after you click \u201c<strong>Yes<\/strong>\u201d, the device will start the factory reset process.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"365\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424655-6dtukk.png\" alt=\"orbit_popup.png\" class=\"wp-image-33561\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424655-6dtukk.png 512w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1779969424655-6dtukk-300x214.png 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><strong>Note<\/strong>: It will not perform the Factory reset when the meeting is in progress. It will only reset when there is no meeting in progress.<\/p>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview This article provides a step-by-step guide to remotely factory resetting your DTEN Android device using the Orbit Portal. The factory reset button is available for DTEN Android models, including DTEN Bar, D7X-Android, D7X 27, ON, ME, ME Pro or similar. Resetting your device remotely can help resolve system issues, clear configuration errors, or prepare &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[421],"kb_product":[402],"class_list":["post-33558","kb_article","type-kb_article","status-publish","hentry","kb_category-dten-bar-mate-onboard-relay-speakers-orbit","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33558\/revisions"}],"predecessor-version":[{"id":34626,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33558\/revisions\/34626"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33558"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33558"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33558"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}