{"id":33543,"date":"2026-05-28T11:56:59","date_gmt":"2026-05-28T11:56:59","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/d7-series-1-wired-wireless-connection-issues\/"},"modified":"2026-10-28T04:08:09","modified_gmt":"2026-10-28T04:08:09","slug":"d7-series-1-wired-wireless-connection-issues","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/d7-series-1-wired-wireless-connection-issues\/","title":{"rendered":"D7 Series 1 Wired\/Wireless Connection Issues"},"content":{"rendered":"\n<p><strong>If you are experiencing issue(s) with latency, a frozen screen, poor-quality audio, or a meeting disconnecting while using a home or non-enterprise Wi-Fi connection, please try the following: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please take a look at this <a href=\"https:\/\/www.youtube.com\/watch?v=UygPcBCFRrA\">video<\/a> about Wi-Fi connectivity.<\/li>\n\n\n\n<li>Check your Internet bandwidth using <a href=\"http:\/\/www.speedtest.net\/\">Speedtest<\/a> or <a href=\"http:\/\/compari.tech\/speed\">Comparitech.<\/a><\/li>\n\n\n\n<li>Try to connect directly via a wired connection (if your internet router has wired ports).<\/li>\n\n\n\n<li>Try bringing your computer or mobile device closer to the Wi-Fi router or access point in your home or office.<\/li>\n\n\n\n<li>Upgrade your Wi-FI router\u2019s firmware. Check your Wi-Fi router vendor\u2019s support site for firmware upgrade availability.<\/li>\n\n\n\n<li>Use a Wi-Fi extender such as the <a href=\"http:\/\/www.ampedwireless.com\/family\/repeaters.html\">Amped Wireless<\/a> or <a href=\"http:\/\/homestore.cisco.com\/en-us\/adapters\/linksys-RE1000-range-extender-bridge_stcVVproductId136607179VVviewprod.htm\">Linksys <\/a>devices to increase the distance and strength of your Wi-Fi signal.<\/li>\n\n\n\n<li>Use a higher-power\/long-range Wi-Fi devices such as the Amped Wireless <a href=\"http:\/\/www.ampedwireless.com\/family\/routers.html\">router<\/a> or <a href=\"http:\/\/www.ampedwireless.com\/family\/adapters.html\">adapter<\/a> to increase the Wi-Fi signal on your PC or Mac.<\/li>\n\n\n\n<li>[At Home] Use a<a href=\"http:\/\/mydeviceinfo.comcast.net\/\"> DOCSIS 3.0 cable modem<\/a> (if you already use your ISP\u2019s cable modem) to improve internet performance.<\/li>\n<\/ul>\n\n\n\n<p>If you are on corporate WI-FI, please try the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Switch to a wired connection.<\/li>\n\n\n\n<li>Switch to a different Wi-Fi hotspot if possible.<\/li>\n\n\n\n<li>Check your Internet bandwidth using <a href=\"http:\/\/www.speedtest.net\/\">Speedtest or <\/a><a href=\"http:\/\/compari.tech\/speed\">Comparitech<\/a>.<\/li>\n\n\n\n<li>Contact your corporate IT department to check your Wi-Fi hotspot.<\/li>\n\n\n\n<li>Turn off Group HD in your Zoom Room\u2019s <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/201363253-Account-Management\">Account Management<\/a> settings if your Wi-FI bandwidth is insufficient.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why does the Ethernet connection keep dropping or not working as expected?<\/strong><\/p>\n\n\n\n<p>Please follow the steps below to troubleshoot your Ethernet connection:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Please reboot the device by pressing the power button until the display shuts off; it is located on the rear, bottom-right corner of the display, fourth button from the top. Then use the power switch next to the power cord located at the lower back of the display.<\/li>\n\n\n\n<li>If Step 1 does not fix the issue, please connect the Ethernet cable to the PC, located at the rear top-left corner of the display, instead of the bottom Ethernet port.<\/li>\n<\/ol>\n\n\n\n<p><strong>Why is the WiFi dropping, even though the unit is very close to the network router\/ WAP?<\/strong><\/p>\n\n\n\n<p>Wi-Fi sends and receives data at a lower rate compared to a direct, Ethernet cable connection.<\/p>\n\n\n\n<p>Please check if you have attached the Wi-Fi antennas to the PC on the rear, top-left side of the display. There should be two of them in the display box you received that are in an accessory bag with the power cable.<\/p>\n\n\n\n<p>Also, please check that your network security and firewall settings are not impacting the connection of your DTEN display board.<\/p>\n\n\n\n<p>If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: <a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing issue(s) with latency, a frozen screen, poor-quality audio, or a meeting disconnecting while using a home or non-enterprise Wi-Fi connection, please try the following: If you are on corporate WI-FI, please try the following: Why does the Ethernet connection keep dropping or not working as expected? Please follow the steps below &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[389],"kb_category":[423],"kb_product":[403],"class_list":["post-33543","kb_article","type-kb_article","status-publish","hentry","kb_category-legacy-products","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33543\/revisions"}],"predecessor-version":[{"id":34616,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33543\/revisions\/34616"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33543"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33543"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33543"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}