{"id":33464,"date":"2026-05-28T11:56:39","date_gmt":"2026-05-28T11:56:39","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/how-to-troubleshoot-black-screen-after-zoom-rooms-installation\/"},"modified":"2026-10-28T04:08:02","modified_gmt":"2026-10-28T04:08:02","slug":"how-to-troubleshoot-black-screen-after-zoom-rooms-installation","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ko\/help\/articles\/how-to-troubleshoot-black-screen-after-zoom-rooms-installation\/","title":{"rendered":"How to Troubleshoot Black Screen After Zoom Rooms Installation"},"content":{"rendered":"\n

OVERVIEW<\/strong><\/p>\n\n\n\n

Try these troubleshooting steps if the DTEN D7 unit is showing a black screen after a manual Zoom Rooms installation.<\/p>\n\n\n\n

This article covers:<\/p>\n\n\n\n

    \n
  1. Troubleshooting Black Screen Issues<\/li>\n<\/ol>\n\n\n\n

    Troubleshooting Black Screen Issues<\/strong><\/p>\n\n\n\n

    If your DTEN D7 unit is experiencing Black Screen after a manual Zoom Rooms app installation, please try the following steps to troubleshoot these issues.<\/p>\n\n\n\n

    Plug in a Windows wired USB keyboard into one of the blue-colored USB ports on the PC.<\/p>\n\n\n\n

      \n
    1. Look to the left side of the display and find the PC embedded into the side.<\/li>\n\n\n\n
    2. Find the PC\u2019s \u201cpower\u201d button. Press and hold for 4 seconds to completely shut down the PC.<\/li>\n\n\n\n
    3. Press the \u201cpower\u201d button again to power on the PC.<\/li>\n\n\n\n
    4. Press down on the CTRL + F4<\/strong> keys to place the PC into recovery while the screen shows the following:(Note: If you have a Logitech keyboard, press down on the CTRL + Function + F4<\/strong> keys)<\/li>\n\n\n\n
    5. After approximately 5 minutes of executing, the PC will enter recovery while in the \u201cOut of Box\u201d (OOB) state.<\/li>\n<\/ol>\n\n\n\n

      Please note: <\/strong>If you reinstall Zoom Rooms, please always make sure to Skip <\/strong>the “Enable Automatic Login” <\/strong>Window<\/p>\n\n\n\n

      \"mceclip0.png\"<\/figure>\n\n\n\n

      If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

      OVERVIEW Try these troubleshooting steps if the DTEN D7 unit is showing a black screen after a manual Zoom Rooms installation. This article covers: Troubleshooting Black Screen Issues If your DTEN D7 unit is experiencing Black Screen after a manual Zoom Rooms app installation, please try the following steps to troubleshoot these issues. Plug in …<\/p>\n","protected":false},"author":0,"template":"","kb_type":[389],"kb_category":[422],"kb_product":[403],"class_list":["post-33464","kb_article","type-kb_article","status-publish","hentry","kb_category-zoom-rooms-microsoft-teams-rooms","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33464\/revisions"}],"predecessor-version":[{"id":34598,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_article\/33464\/revisions\/34598"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/media?parent=33464"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_type?post=33464"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_category?post=33464"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ko\/wp-json\/wp\/v2\/kb_product?post=33464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}