DTEN GO and MATE Factory Reset
About Factory Reset A factory reset can be performed on both DTEN Go and DTEN Mate at the same time or just the DTEN Mate alone. If you reset the DTEN Go,…
How to Perform factory reset for DTEN Android devices via Orbit Portal
Overview This article provides a step-by-step guide to remotely factory resetting your DTEN Android device using the Orbit Portal. The factory reset button is available for DTEN Android models, including DTEN Bar,…
DTEN – How to become DTEN Orbit Partner
Overview This article provides guidance for DTEN Partners on how to set up a partner account in DTEN Orbit. Supporting Products DTEN Orbit Solution: If you are a partner, please follow these…
DTEN GO with Mate, Mate (PoE) (ZR), DTEN Mate (WiFi) Release 1.13.5 – May 14, 2024
Version 1.13.5 Update Requirements Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later. The DTEN Go should be powered on and connected to a stable and open or…
DTEN – HDMI (BYOD) Mode Options on Zoom Portal or DTEN Orbit
Overview This article provides guidance on the HDMI (BYOD) mode options available in the Zoom portal or DTEN Orbit, including how to manage connections, share content, and switch HDMI sources.. Supporting Products…
DTEN Orbit FAQ
OVERVIEW Below are some commonly asked questions about the DTEN Orbit portal. If you are new to Orbit, the answers to our FAQ may help. Is Orbit pro license associated with the…
DTEN GO with DTEN Mate – Zoom Room App v5.11.0 Critical Camera Issues
Overview IMPORTANT! Please be advised and take immediate action (as recommended further below): It has been determined that the new Zoom Room App version 5.11.0 update, released by Zoom on June 26,…
DTEN GO with Mate, Mate (PoE) (ZR), DTEN Mate (WiFi) Release 1.13.0 – December 18, 2023
Version 1.13.0 Update Requirements Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later The DTEN Go should be powered on and connected to a stable and open or…
DTEN Orbit Release 1.19.0 – June 1, 2021
New Offline command support - Ability to queue up commands when a device is offline, to be executed when the device comes back online. Commands available: Update, Factory Reset, etc. *The above…
DTEN GO with Mate, Mate (PoE) (ZR), DTEN Mate (WiFi) Release 1.13.6 – July 23, 2024
Version 1.13.6 Update Requirements Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later. The DTEN Go should be powered on and connected to a stable and open or…