DTEN GO with Mate Release 1.10.0 – August 26, 2022

Version 1.10.0 Update Requirements

• Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later
• The DTEN Go should be powered on and connected to a stable and open or Zoom whitelisted network without a firewall (ethernet preferred). For information, click here
• The update will not start if the device is engaged in a meeting or calendar event
• The update takes approximately 30-45 minutes; DTEN D7 will automatically restart
  • Do not disconnect or power off during the update

New Feature

• DTEN Mate (ZRC only) – 802.1x WiFi / Ethernet Support
• Compatible with DTEN Mate WiFi and DTEN Mate PoE (minimum version: 1.10.0)

Modified

• Optimized stability of the connection between GO and Mate

Resolved

• Zoom Rooms version 5.11 camera crash issue
• Resolved network proxy bugs

Known Issues

• App update may not be available in Settings –> General –> App Version on the device. We are currently asking Zoom to analyze the root cause, SZR users can update on the Zoom Portal.
• There may be a delay in QR code scanning. Try adjusting the brightness in the DTEN Mate settings or tilting the DTEN Mate screen so it faces the DTEN GO camera at an angle
• Multiple plugging and unplugging of USB-c may cause the failure of the DTEN Smart Connect function. Restart the device to restore. This issue is being continuously optimized.
• Smart Connect Mode is not supported in ZRC mode

Additional Notes

Zoom Rooms version: 5.10.6.1375