Camera Troubleshooting
The DTEN camera is not displaying in Zoom Room
Please check your camera setting by selecting the settings button (the 3 dots icon), and make sure the camera is enabled.
Why there is no camera detected?
Replug the DTEN media bar (microphone camera bar), you will see a notification and a plug-in sound effect if the system detects the media bar. You can also go to Zoom Rooms settings and see if the camera is detected.
If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: HERE.
Still need help?
Open an Orbit ticket — your device details are filled in for you.
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