{"id":33900,"date":"2026-05-28T11:59:03","date_gmt":"2026-05-28T11:59:03","guid":{"rendered":"https:\/\/www.dten.dev\/help\/articles\/dten-how-to-force-a-factory-reset-on-dten-mate\/"},"modified":"2026-10-28T04:08:44","modified_gmt":"2026-10-28T04:08:44","slug":"dten-how-to-force-a-factory-reset-on-dten-mate","status":"publish","type":"kb_article","link":"https:\/\/www.dten.dev\/ja\/help\/articles\/dten-how-to-force-a-factory-reset-on-dten-mate\/","title":{"rendered":"DTEN &#8211; How to Force a Factory Reset on DTEN Mate"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"493\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g.png\" alt=\"\" class=\"wp-image-33901\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g.png 1600w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-300x92.png 300w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-1024x316.png 1024w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-768x237.png 768w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-1536x473.png 1536w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-1200x370.png 1200w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330580-pyrb0g-1400x431.png 1400w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>This article provides instructions on how to perform a forced factory reset when the DTEN Mate device is unresponsive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Supporting Products<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DTEN Mate (WiFi &amp; PoE)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Solution:<\/h2>\n\n\n\n<p><strong>How to Perform a Forced Factory Reset:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Locate the Reset Button:<\/strong> Find the small pinhole on the back of your DTEN device, which is the reset button.<\/li>\n\n\n\n<li><strong>Press and Hold:<\/strong> Insert a small object (like a paperclip) into the pinhole and press and hold the reset button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"457\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330686-1x9kwc.png\" alt=\"\" class=\"wp-image-33902\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330686-1x9kwc.png 726w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330686-1x9kwc-300x189.png 300w\" sizes=\"auto, (max-width: 726px) 100vw, 726px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Press and Hold the Menu Button:<\/strong> While still holding the reset button, press and hold the physical menu button on the device.<\/li>\n\n\n\n<li><strong>Release Buttons:<\/strong> Continue holding both buttons until the DTEN logo appears on the screen. Then, release both buttons.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"719\" height=\"491\" src=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330896-f1ak59.png\" alt=\"\" class=\"wp-image-33903\" srcset=\"https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330896-f1ak59.png 719w, https:\/\/www.dten.dev\/wp-content\/uploads\/2026\/05\/image-1781847330896-f1ak59-300x205.png 300w\" sizes=\"auto, (max-width: 719px) 100vw, 719px\" \/><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>Wait for Reset:<\/strong> The device will now reboot and begin the factory reset process.<\/li>\n<\/ol>\n\n\n\n<p><strong>Important Note:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Re-Pairing:<\/strong> After a factory reset, you may need to re-pair your DTEN device with other devices or systems.<\/li>\n<\/ul>\n\n\n\n<p>If you encounter any problems during the forced factory reset process, please contact DTEN support team [<a href=\"\/help\/articles\/how-to-contact-dten-for-support\/\">How to contact DTEN Support<\/a>] for further assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview This article provides instructions on how to perform a forced factory reset when the DTEN Mate device &hellip;<\/p>\n","protected":false},"author":0,"template":"","kb_type":[388],"kb_category":[421],"kb_product":[397],"class_list":["post-33900","kb_article","type-kb_article","status-publish","hentry","kb_category-dten-bar-mate-onboard-relay-speakers-orbit","post","without-featured-image"],"acf":[],"wpml":null,"_links":{"self":[{"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_article\/33900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/types\/kb_article"}],"version-history":[{"count":1,"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_article\/33900\/revisions"}],"predecessor-version":[{"id":34763,"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_article\/33900\/revisions\/34763"}],"wp:attachment":[{"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/media?parent=33900"}],"wp:term":[{"taxonomy":"kb_type","embeddable":true,"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_type?post=33900"},{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_category?post=33900"},{"taxonomy":"kb_product","embeddable":true,"href":"https:\/\/www.dten.dev\/ja\/wp-json\/wp\/v2\/kb_product?post=33900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}